Salon Skin Test & Chemical Services Policy

At our salon, the safety and wellbeing of our clients is our highest priority. To ensure all treatments are carried out safely and professionally, we have implemented the following policy regarding skin testing and chemical services.

Skin Test Requirement

All clients must undergo a skin test at least 24 hours prior to any of the following services:

• Hair colouring

• Highlighting

• Perming

• Hair straightening

• Brazilian keratin blow dry

• Toner.

• Lash & Brow Tinting

• Bow Lamination

• Lash Lift
   

Why a Skin Test Is Important

A skin test is carried out to check for potential allergic reactions to the products used during chemical treatments. Reactions can occur even if you have previously had similar treatments elsewhere or without issue. Performing a skin test helps us protect your health, prevent adverse reactions, and ensure your treatment is safe to proceed.

No Skin Test, No Service Policy

If you have not had a valid skin test within the required time frame, we will be unable to carry out your treatment. For health and safety reasons, we do not provide waivers or consent forms to bypass this requirement.

Validity of Skin Tests

Skin tests are typically valid for a limited period. If you are unsure whether your previous test is still valid, please contact the salon prior to your appointment so we can advise you.

Client Responsibility

It is the client’s responsibility to book and attend a skin test appointment in advance of their scheduled chemical service. Skin tests are quick, free of charge, and can usually be completed in just a few minutes.

We appreciate your understanding and cooperation in helping us maintain a safe, professional, and comfortable environment for all of our clients.

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24‑Hour Cancellation Policy

To ensure we can provide the best possible service to all of our clients and manage our appointment schedule fairly, we kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Cancellations and Rescheduling

If you need to cancel or change your appointment, please contact the salon at least 24 hours before your scheduled booking time. This allows us the opportunity to offer the appointment slot to another client.

Late Cancellations

Appointments cancelled with less than 24 hours’ notice may be subject to a cancellation fee or loss of deposit, where applicable.

No‑Shows

Clients who do not attend their appointment and do not provide prior notice may be required to pay a fee or pre‑pay for future bookings before another appointment can be scheduled.

Why This Policy Is in Place

Our team reserves dedicated time for every client. Late cancellations and missed appointments impact our staff and prevent other clients from accessing available appointments. This policy helps us run efficiently and fairly for everyone.

We appreciate your understanding, cooperation, and continued support.

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Salon Deposit Policy

To ensure the smooth running of our salon and to continue providing high-quality services at fair and competitive prices, we require a deposit for the following treatments:

• Highlights

• Hair colouring

• Perming / Hair straightening

• Brazilian keratin blow dry

• Hair extensions

• Facials

• Body waxing

• Any treatment with a duration of 1 hour or more

Deposit Requirement
A non-refundable deposit will be required at the time of booking to secure your appointment. This deposit will be deducted from the total cost of your treatment on the day of your appointment.

Cancellations & No-Shows
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Late cancellations (less than 24 hours’ notice) or failure to attend your appointment will result in the loss of your deposit.

Why This Policy Is Important
Missed appointments and last-minute cancellations have a significant impact on our business. They result in lost time that cannot always be filled, affecting our team, scheduling, and overall service availability for other clients.

By implementing a deposit system, we can:

• Reduce the number of missed appointments

• Ensure our time is respected and managed efficiently

• Continue offering high-quality treatments at fair and accessible prices

We appreciate your understanding and cooperation in helping us maintain a reliable and professional service for all our clients.

Thank you for your continued support.

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Treatwell Booking & Cancellation Policy

If your appointment has been booked through Treatwell, any cancellations or changes must be made directly through the confirmation email or your Treatwell account.

Cancellations via Treatwell

When you book through Treatwell, you will receive a confirmation email containing a link to manage, reschedule, or cancel your appointment. Please use this link to make any changes to your booking.

Refunds for Treatwell Payments

Please note that we are unable to process refunds for any payments made through Treatwell. All payments and refund requests for bookings made on Treatwell must be handled directly through the Treatwell platform, in accordance with their terms and conditions.

If you require assistance locating your confirmation email or accessing your Treatwell account, our team will be happy to guide you, but we are unable to make changes or issue refunds on your behalf.

We appreciate your understanding and cooperation.

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General Policy Notice

By booking an appointment with us, you agree to our salon policies. These policies are in place to ensure the safety, comfort, and satisfaction of all clients while allowing us to provide a professional and efficient service.

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Service Pricing Notice
Please be aware that prices discussed at consultation are provided as a guide. The final charge may differ on the day of your appointment if additional or less product is needed to achieve the desired result.

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Complaints Policy

At our salon, we are committed to providing a high standard of service and ensuring every client has a positive experience. However, if you are ever unhappy with any aspect of your visit, we encourage you to let us know so we can resolve the issue promptly and fairly.

Our Commitment to You

We take all feedback seriously and view complaints as an opportunity to improve our services. We aim to handle all concerns in a professional, respectful, and timely manner.

How to Make a Complaint

If you are dissatisfied with a service or your experience, please contact us as soon as possible by:

• Speaking directly to a member of staff or the salon manager

• Contacting the salon via phone, email, or social media

Providing details of your concern, along with your name, contact information, and appointment date, will help us investigate and respond effectively.

Our Complaints Process

1. Acknowledgement – We will acknowledge your complaint as soon as possible.

2. Investigation – We will review the details of your complaint and, if necessary, discuss the matter with the stylist or therapist involved.

3. Resolution – We will contact you to discuss our findings and agree on a fair and reasonable outcome.

Timeframe

To allow us to assess any issues properly, we kindly ask that complaints regarding services be raised within 7 days of your appointment.

Possible Outcomes

Depending on the nature of the complaint, we may offer one of the following:

• A corrective appointment

• Professional advice on aftercare or maintenance

• A partial or full refund where appropriate

Our Expectations

We ask that all communication remains respectful and courteous. Our team will always aim to treat clients with the same level of professionalism and care.

Your feedback is extremely valuable to us, and we appreciate the opportunity to address any concerns and improve our services.